The Professional Couriers — document not reached the destination on time

Address:

560076

A courier with some important document was sent through "the professional couriers" on 14th february 2018 from bangalore to ahmedabad. To & from address with mobile numbers are clearly written on the document. It was dispatched from bangalore to ahmedabad on the same day & it has reached ahmedabad on 15th february 2018. We were waiting for the confirmation from the recipient after successful delivery of the document. However, it never reached the recipient. Today (17th february 2018) morning we started tracking the document & came to know that the document has returned from ahmedabad to bangalore. However, there is no reason mentioned for return. We tried calling to the customer contact number received from the internet. They have given bangalore office number ([protected]) to check on the same. If fact they also failed to let us know the reason of return and shared ahmedabad office contact number ([protected]) to check on the reason for return. Initially they didn't pick up the call, later somebody called from another number ([protected]) as they didn't received pick up the call earlier. We have raised our concern & he asked us the document number & the recipient address. I have shared the same via sms, as asked by the person. He never contact us after checking & in the evening we called back in the same number ([protected]). The person was very rude & he just said "any queries, contact bangalore office". We again called the bangalore customer contact number ([protected]) & they are asking us to check with the ahmedabad office. Now we don't know what they are going to do with our document as it has not reached us yet (Till 5:30pm, 17th feb 2018). The receipt with document number & tracking snapshot is attached here for reference.