The Professional Couriers — don't take responsibility as their duty

Address:

Mumbai City, Maharashtra, 400076

I went to one of your outlet of professional courier powai at powai plaza and there as soon as i asked him to take my parcel which i wanted to send to pune, in one first approach he started in complaining tone that this is not our risk. This is totally your risk and etc. I was amazed that he didn't ask me what is in it? Where it to parcel in pune? Nothing... He just started to talk about my own risk and all. I got irritated by his approach and i left the shop without going further for the curier process. And this was done by one of the man in the staff over there, not by the main owner or incharge of the shop. Please note this. But he didn't even interfered where he should actually and ask his staff to be polite, but unfortunately he didn't. But all i want to say very bad service and very bad approach towards customers. Please don't spoil your name because of these kind of some people.
Thank you.
Smita tarate.