The Professional Couriers — Doorstep delivery not available

Address:

Edapally toll, Cochin , kerala

I would like to complain about the professional courier staff in Edapally toll, Cochin, kerala. They dont have the manners to deliver parcels to my address . This is the third time its happening, I collected the parcel from them couple of times by going to their office . So there is no doorstep delivery in your service? Do the customer needs to collect it from them all the time?

https://www.tpcindia.com/Tracking2014.aspx?id=IXW50044405&type=0&service=0

This is my ID IXW50044405

A lady called me and said that they read the phone number given on parcel wrongly . That is why the delay caused and said they will not deliver the parcel to my house now due to containment zone, so i asked them to deliver once its over, So she asked somebody behind her, a man took over the call asked me to collect it from office as they dont have door step delivery. This is no the first time I am hearing this . If you dont have doorstep delivery, mention it on your website. I hope this will be taken into care. I got a call from phone number : [protected].
I tried them again more than 5 times . They did not answer my call after then. Please do needful.