Had booked a courier on 5 May 2023 through Professional Couriers, Aluva . The consignment note number is PRO 14825487. The same was meant for delivery to Sudeep Subramanian, Kandampully House, Kongannur, Akathiyur P.O, Thrissur- 680519. The same was not delivered and not returned either . After constant follow up, it was returned to the Originator( Myself) on 12 May .
It was informed that delivery cannot be made to the consignee and he was asked to pick it from the Office. As the Consignee was not in a position to go to the Office of Professional Couriers, it was kept there without any further intimation
On enquiry, the above facts were informed and I had asked for return of the same as the Consignee was to leave India in a couple of days and delivery of the document could not be made.
These normal of not being able to deliver or rather requirement to pick it from the office etc were not informed while accepting the booking. Also when this could not be delivered, the reason as to holding the same without intimation is not justifiable.
I have to now resend this by speed post as delivery is crucial within the timelines.
The failure to deliver this on time and non intimation of the same, not returning the consignment are all acts of negligence and failure of commitment and service.
The difficulty and agony caused therefrom are grave and such irresponsible behaviour is not acceptable.
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