The Professional Couriers — half item is missing and with packet cut stapler pins attached

Address:egra, purba medinipur , west bangal, 721440

My father sends some items from east midnapore on 28/08/2019, but after 8-12 days the item arrives in bengaluru, i check the docket number and my item is damaged and it has been returned again.
Next time we arrived at sai item pakare yesterday we had half the item missing, the food was some thing they were packed with packet cut staphler pins, what exactly should i do, tell me?
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