The Professional Couriers — Hyderabad LB Nagar hub is denying to home deliver couriers

I have a courier that was booked 10 days back and reached lb nagar hub on 16th oct 2021, i was calling feom everyday and they told me it will be delivered by EOD and today when i called them they told me to come and pick up as they are not willing to home deliver. When i questiomed why.they are so rude that they kept on sayong complain to whomever you want but we will not deliver to home you have to come and pick up.such irresponsible and pathetic persons. I am not sure if the company keeps an eye on google reviews or not but LB nagar hub is the worst of all.