The Professional Couriers — I have been updated that my consignment is lost

Address:Incharge : MR UMESH Address : 152/5 MOHAN BHAVAN NEAR JAMIA CO-OP BANK SARAI JULENA NEW DE : LHI MATHURA ROAD-110025

I had booked a courier which consisted of clothing worth Rs. 7000 from Nelamangala Bangalore on Feb 17th 2021 and was provided with tracking number NLM60338522. After dispatching I kept a track of my courier but after reaching Delhi on Feb 19 2021 it was updated that my consignment was lost. The delivery sheet number is DDEL20525848 and the Address is: 152/5 MOHAN BHAVAN NEAR JAMIA CO-OP BANK SARAI JULENA NEW DELHI MATHURA ROAD-110025.
Later I called up the courier office on the above mentioned address over the phone[protected] the in-charge person said that the delivery boy who was on his way to deliver my parcel has dropped the parcel without his knowledge and was not able to find it and they cannot do anything about it. I kindly request to take immediate action against these irresponsible staff and get my issue resolved at the earliest by getting my parcel delivered.
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The Professional Couriers customer support has been notified about the posted complaint.
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Below is the response mail I have received from customer support that it will take several days to resolve my issue... What an unprofessional and disgusting service they provide.
Greetings,

Your complaint has been forwarded to The Professional Couriers India customer service. You should receive a reply from the company representatives within several days.

Please login to your account to view and update the status of your complaint.
To view your complaint on ConsumerComplaints.in click here

We sincerely hope your issue will be resolved as soon as possible!

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ConsumerComplaints.in Team
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