The Professional Couriers — impolite behaviour of your courier service and courier not delivered yet

Dispatched a courier on 2nd december from bangalore to addanki with both consignor and consignee details mentioned and pasted on the package.. 4th december it has reached addanki and 11th december i got a call from addanki courier service asking for customer's contact number which was after 8days.. While giving the courier they have accepted saying that they have door delivery service and will reach in 2days and i went so far to the professional courier office and paid more as it's an urgent courier and they can get it delivered soon.. And still the courier is not reached saying they don't have door delivery service where customer has left india and did not reach your pack on time and noone is able to collect it.. When i called addanki customer care service asking to get it delivered they said shutup and disconnect the call