The Professional Couriers — irresponsible

Address:

Mumbai City, Maharashtra, 400003

— forwarded message —
From: mubaraka ajmanwala
Date: sun, dec 23, 2018 at 4:14 pm
Subject: missing parcel docet no kur[protected]
To:,
Cc:,,,

Hi mr warghis,

This is to bring to your notice that my parcel is missing and it has been dispacted since dec 18, 2018, habe made multiple complains but not a single satisfactory response

I am coordinating with one of your employee vishaka who promised a callback but no one turned up till, hence writing this email

Praveen from nagdevi 400003 branch confirmed that the parcel is missing and they cannot find that, now i have informed that a letter will be sent to us which confirms that the parcel is missing.

So i have few questions :

1. Shall a customer has to wait for the letter being sent?
2. Why there's no turn around time being provided? (I am following up since 5 days now) no proper response from praveen or from vishaka
3. What is the process to escalate this?
4. Customer has to wait for claim letter for getting his / her money back? Without any turn around time
5. Where to reach if customer is not happy with the responses he or she is getting

Adding consumer forum in this email email to get justice

Also, if within 72 hrs if i do not get any response, i will post this on all social media along with the legal team being involved

My details are as follows :
Name : mubaraka ajmanwala
Contact number [protected]

Parcel is of 1 kg

Regards
Mubaraka