The Professional Couriers — item misrouted

Address:Bellfruit technologies pvt ltd, 2nd Floor ms tower,Cherpulassery,palakkad,Kerala, 679503

I am booked a courier from cherpulassery in palakkad district kerala on 28/03/2019. Item's destination is palakkad town. Usually item will reach within one day. Item is reached on the next day. But they courier the item to chennai. So it will not reach today also. I need this item to deliver atleast today. If it fails i lost my business. This's responsibility should be take the professional courier.
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MIssing of courier cover that has a value card I have booked a courier on march 13 for guntur district it is 117 km far from me by this date it was not reached and they are talking rudely please make me help to solve this problem courier ID VJA 1196589 please contact for any information [protected]

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