The Professional Couriers — misplace of courier item

I haven't got courier item with KGD number 529211.my dad has couried from kasaragod to bangalore.6 days later whn i asked office people they said they have received it but misplaced it.when I called customer care and office they talked rudely saying that they have busy schedule over there, it's not their responsibility once it gets lost..how bad this professional courier service is.never ever gonna courier using this service
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We have parcel through profesional courier dated on 18/09/2018 which docket number is-558886
are not delivered yet & also not proper response & misplace my parcel plz do the needfull for locate it as soon as posible.

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    +91 22 2781 3309
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    No.1203/A, Bhumiraj Costarica, Plot No. 1 & 2, Sector 18, Sanpada, Navi Mumbai, Maharashtra, India - 400705
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