The Professional Couriers — My consignment has not delivered yet

I booked my consignment on 01/10/2020 through professional courier service at Antop Hill, Mumbai with consignment note no. PRO10542351 for Professional courier service center FATUHA, . PATNA, consignment reached at Patna center on 05/10/2020 but not delivered till date when my consignment has still lying at Professional courier service center Patna, when I called to Patna. PRO. courier they told me he informed Mr. Gautam Kumar, fatuha courier counter 4to 5 time but Mr. Gautam had not came to collect the consignment and when I called Mr. Gautam (Fatuha center) to know the reason why he don't go Patna to collect the consignment Mr. Gautam told I don't gate any information from Patna branch and abusing with me on phone. Here I don't know who is responsible for this late service. Mr. Gautam(fatuha service center) is not a good person for consumers and not loyal with professional courier service and Mr. Rohit Kumar too (Patna Pro courier service center). Plz. Resolve my problem I am very very upset with the behaviour and reply of your both service center.