The Professional Couriers — My package is delivered to a wrong destination

I was sending a package from Lalgudi, Trichy to Pollachi on 10/20/2021. Its been 2 days and my package is not received at the destination yet. When I checked with customer care, they said the conisgnment number of my package is delivered to Pudukottai which is meaning less. I reached the booking office at source and destination and all I got it my consignment is delivered to Pudukottai. How come a package with correct address will be delivered to an irrelevant location. Despite the correct mobile number and address is provided, how carelessly its been processed. I have no idea on the whereabouts of my package neither the staff at office. I need this resoled asap. TRZ[protected] is my consignment number