The Professional Couriers — my product is not delivered still.

I have sent a parcel on tuesday eve from chennai to kumbakonam. But still the product is not delivered. Its been more than 2days i have not received any notification. I called to chennai professional courier they said the parcel is reached kumbakonam. But the parc is not delivered to the concern address. Even i tried their phone number of times they are not even answering the call. We are paying money for delivering a parcel on time. Is this the way you are treating customers. My parcel should be delivered today. It should be done.