The Professional Couriers — No Delivery

Address:

Pune, Maharashtra

I have a parcel sent from Aurangabad-MS, to Ravet, Pune The parcel has arrived at Nigdi branch, but now the guys at Nigdi branch are saying that I have to come and collect the parcel my self as the address is not in deliverable area... and now they are sending the parcel back to Aurangabad.. When I asked them why they had accepted the parcel which is so clearly not is your service area.. and why have you even charged for it.. The answer was simply it a Aurangabad guys mistake.. 1. Is Professional Aurangabad and Professional Pune are different entities 2. Whats your service - address to address delivery or collect at our address 3. As a customer is it my responsibility or yours to check the service areas 4. Who is responsible to the delay Its my first such a shocking experience with the courier service who is so UN-PROFESSIONAL If tomorrow i send some parcel to US or UK, would you still have the same attitude.. Who is going to take responsibility in such cases.. Regrets Mangesh Jadhav