The Professional Couriers — no delivery provided

Address:

KODUNGALOOR, 680568

Respected sir/madam,
I have been sent a courier, through your services from tumkur on july 27, 2019.
On august 1, the regional office near me, contacted me over the phone telling they cant deliver, instead asking me to travel 30 kms and collect it.

My complaint here is that, i m being denied delivery.
Couriers are supposed to deliver to the specific address mentioned and also these have not been mentioned in your terms and conditions.

Kindly please look into the matter at the earliest.

Thanking you,
Dr ananthuharikrishnan