The Professional Couriers — no home delivery and too late delivery

Address:

Kalappattil House, Kalpakancheri PO, 676551

I sent a courier weighed 520 gram to the address - roshan amjad k, s/o adv. Majeed kalappattil, kalappattil house, thirunnavaya po, puthanathani, malappuram district - from professional couriers, vattiyoorkavu, trivandrum (Vtk/tvm) on 7 th november 2019, morning 10 am. I inquired about the date of delivery and they told me that it will be delivered in a day. And will be home delivered. It was an urgent matter too.

But it was only on 12th morning, that too after repeated calles to the courier office, my mother got a call from the professional courier office, puthanathani.. It was 5 days late and even calls were not attended in between. They asked to come to their centre to collect the parcel. I called them back and they in fact used very bad words when i asked them to deliver at home. It is well known to all, a courier agency is paid to home deliver the letter or parcel and not to order the addressee to come and collect it from their location. The agent at puthanathani office, argued with me and told that he is instructed to deliver to shops and offices and not to houses. But home delivery is ensured in professional courier's website and it is not fair to do this.