The Professional Couriers — No parcel delivery update for last 5 days

Address:

Kalyani Government Engineering College, University of Kalyani, Kalyani, Nadia, PIN- 741235

I ordered a few urgent articles from an online vendor who belongs to Bhopal. through The Professional Courier vendor provided a consignment number BHO[protected] with me & according to the tracking information, my parcel was dispatched from Bhopal on 1st March. On 3rd March, it reached the Raipur hub and after that, I didn't get a single update on my package on the official website of the courier company. I tried to reach customer care over email & informed them about my concern, they registered the complaint and provided me with another CRM_ID BHOX000765 but it doesn't seem like my problem is resolved. I tried to reach Raipur hub customer care, but still no luck.
Please help me to get my package as early as possible. It contains articles for emergency educational purposes.