The Professional Couriers — non delivery of documents to trichy

I booked a document from professional courier office in perambur, chennai on 8-11-18 at 14:56hrs vide docket no maa[protected] to an address in mannachanallur taluk in trichy dist. Very close to samayapuram. I got information from the addressee that it was not delivered as on 9-11-18 and i immediately went to perambur office of professional courier and told them about it and the lady at the office took down the phone number of the addressee and said it will be put in the system and the trichy office will see it and deliver it by calling the addressee. But even as on 10&11-11-18 it was not delivered and inspite of the addressee calling your trichy office several times it was not delivered and got returned back to me on 14-11-18. The purpose fur which i sent the document was not served and i incurred loss. Inspite of going to perambur office they and your trichy office have not bothered to call the addressee or myself and deliver the document. I want an explanation and refund of the money i paid to your office.

You may also note that an earlier consignment i sent to the same addressee was delivered about fifteen days before 8-11-18.
So inspite of giving the addressee phone number your trichy office had not bothered to deliver the document. You may investigate this matter and give me refund of the money i paid to your perambur office.
S. Nagarajan.