I have despatched a courier box from Chennai (Tamilnadu) to Amaravila (Neyyatinkara - Kerala) on 18th December 2017 but still the package is not delivered.
When contacted i've been told that we need to go directly to collect the package as the distance is 3km from the agency to the final delivery place.
I need to know the reason why is it not delivered to house directly, this is not the first case, earlier also this has happened, i think the service agency at Neyyatinkara is very well aware that if they hold the package for 2 days the consignment will be collected by the client directly and no need to deliver.
This is ridiculous, as you dont know the meaning "DOOR DELIVERY"
you are charging for door delivery and is it we need to go and collect it from your door ???
Request you to kindly take note of the issue and provide me a valid reason as to why this is happening and why the same agency being retained if the customer service is very poor. Was this information helpful? | 
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