The Professional Couriers — non delivery of important document

Address:

B-1/5, Kedarnath, Dongre Park, Chembur, Mumbai City, Maharashtra, 400074

I had handed over an envelope containing important documents to professional couriers collection center in chembur camp, mumbai on 20 august 2019 for delivering to kasarvadavali thane. The awb no. Is kur[protected]. Besides consignees address, i had clearly indicated consignee's phone number and also my address and telephone number. When the consignee did not receive the packet in 2 days time, i checked with professional courier thane on telephone number [protected] at 10.19 am. The person asked me to message him the details as he was in train. He said that the office would open at 11am and that he would check and call me back omn reaching office. I messaged all details to the gentleman. He never bothered to check and call me back. Again when i called him on 24 august 2019, he said he was on leave and that i should speak to one mr. Mishra in their thane office. Mr. Mishra informed me that the packet was returned back by their office by mistake and i should re-courier the packet again. The packet came back to me undelivered on 26 august 2019 saying that the consignee's room was locked. This is not true as the consignee's house was never locked. Also, the courier did not make any contact through telephone if he was unable to get the consignee. He did not even leave any intimation. They are really very unprofessional. I have decided not to use their services in future. I advise every citizen to avoid using professional couriers as they are really very very unprofessional..