The Professional Couriers — non delivery of items

A parcel with consignment no hrd[protected] was sent from bangalore to dibrugarh on 16th jan 2018. The courier person has contacted me on 31st jan 2018 and informed me to collect it from there counter. When i told him to deliver it to the mentioned address then he told me that he wouldnot be able to deliver on same day. When i told him that it’s ok if they could deliver it within 2-3days. Then he told me that if i don’t collect it from their counter then he will return it by 2nd feb 2018. I requested him that there is no one at my home who could collect the parcel so kindly deliver it to the address he then replied in a rude way quoting that it’s none of his business and he will return it. If they couldnot deliver it to the address then why they have to pick the order. They are charging and not even delivering the parcel. Very unprofessional. Instead of returning it they could have deliver it to my address.