The Professional Couriers — Not delivered

I Gave to courier service a documant on 26th August 2015, and on 28th Aug 2015 they received the parcel. till today i.e., 1st sept 2015 the document was not received. So I called to courior service, they gave me response after many calls an told me that we can not do service on the address which I gave. They are telling me that to come and pickup.This Document is very urgent for me. Courior is sending from Warangal, Receiver address is Ameenpur, Patancheru Mandal, Hyderabad