The Professional Couriers — Not Delivered my courier- Improper way of speaking

09 June 2021- My courier No-PRO11633719. I got a call from the delivery boy, he is coming to sankarapuram bank and he asked me to collect my courier from there itself. I didn't accept that and asked him to deliver to my home only. Suddenly he says will send back the courier to Chennai. Then I called bodinayakanur branch and said the same. they said, will deliver your courier after 2 days.. My home is just 1 Km from the sankarapuram bank.