The Professional Couriers — not delivered on time pro premium service

Address:

Chennai, Tamil Nadu, 602025

I send courier 12th april 2018 chennai to mysore urgent courier so i ask customer care they said if you send pro primum service it will reach 13th april 2018 10.00 am so charged extra but still it not delivered today they tell minimum 48 hours need then why they told me false information about timing. Today is the last day if not delivered today there no use full no:pro6346349, saidapet branch, chennai take action for this complaint