The Professional Couriers — Not delivering Courier - asking for pickup from their office

My consignment BLR[protected] was sent from Bangalore to Kozhikode.
Upon receiving the consignment in Kunnamangalom, Kozhikode office, we received a call. The franchise agent asked us to collect from parcel from their office. We asked him why its not delivered to home as we have paid close to 1000/- for the courier and expected it to be delivered at home. The area/home is not under an containment zone, neither we are infected. The person responded rudely to my wife and told "if you need your parcel come and get from our office or else we will return it back". Its our kids text book from school in Bangalore. Since it impacts our kids education, we are forced to collect it from the office.

horrible service and rude staff all the expense of 1000/-

Date of incident : 1st July 2021