The Professional Couriers — Not delivering my consignment

Address:

The professional courier, Patancheru, Hyderabad

I have a package that was booked by the sender from TN and accepted to be delivered by professional courier. It’s been couple of days and after multiple follow ups I am being asked to come and collect it from their office which is 15kms away from the delivery location because they don’t deliver any package home. I have perishable items which would get damaged if not delivered timely. I am surprised that a courier company is accepting couriers and being paid for home delivery and denying the service after the payment. I realised that this is the case with all the shipments received at this agent.The delivery person is r tremendously rude and mentioned if you want your package collect it from office else we will discard it and when I asked for the location of the pickup point he just asked me to check in google and find it myself. They have switched off all the contact numbers post that. Please help me resolve this and compensated for the loss & negligence.