The Professional Couriers — Not delivering parcel to the specified address

The delivery man could not deliver the parcel to my home.He asks to recieve it from some place and insisting that he could not deliver it to the home. When i called to the proffessional couriers office pallipalayam they too said that they wont make home delivery. If they cant deliver it to home why are they accepting the parcels to be delivered to specified address ? Delivery man is suddenly making a call and asks us to get it somewhere. can we leave our entire work and leave our workplace at random time? The service is not comfortable for me.