The Professional Couriers — Om prakash gupta — irresponsible and rude behaviour/ damaged shipment

Address:	Patna, Bihar, 800001
Website:	www.tpcindia.com

I have a corportate tie up with the Bangalore branch. I had shipped plants to Samastipur on Feb 28th 2017. On 7th March, customer informed me that he got a call from Mr. Om Prakash Gupta -Bihar office asking him to collect the shipment from the courier office. When I called this gentleman, he was very rude and claimed that he has to spend money and take the shipment 7-8 kms from his office and what if the customer rejects the shipment. When I told him that he has the check te reason for damage internally with his team, he suddenly raised his voice and asked me to talk to Patna office.
This is most unprofessional behavior and not acceptable at all when we are paying for the package to be delivered safely. How can the courier company be so irresponsible and employ such people?? He is wrong person at this position and strict action ahs to be taken against him. uprofessional comp with nprofessional people.. worst service ever ???