The Professional Couriers — Our docket not delivered last 20 days, Careless response, Very poor Service

Address:

Booking at malumichampatty coimbatore , Delivery to tirupur

This is with reference to our doc.CJB88857874 dated 12/11/2022
Till this important courier not delivered to consignee and couldn’t able to track it properly in their website (https://www.tpcindia.com/customer-care.aspx)
Daily we are following the Coimbatore HO person ([protected]) but he is refusing our call, chats and carelessly replying, nothing can do, you do it whatever you do.
This is the way he respond customers and he have the responsibility to deliver the parcel on time to party and he received the full payment for this service only.
So why don't we raise a legal complaint against this fraudulent service and we are seeking damages for the delay due to the distress caused to us by them.