The Professional Couriers — Package delivered to wrong address and marked delivered

Address:

7-1-79, VHR BHAVAN GROUND FLOOR, DHARAM KARAN ROAD AMEERPET HUB OPERATIONS-500016

I have a parcel sent from Cuddalore, Tamil Nadu to Kondapur, Hyderabad. The tracking number is CUD3062168. According to the tracking info on the website, once the package reached Hyderabad it was forwarded to the Ameerpet Hub Operations instead of the Kondapur office. This happened on the 23rd of March 2021 and then on 10th of April 2021, the parcel was out to be delivered and then marked as delivered.

In the Delivery Run Sheet, the person who accepted the package did not even leave any phone number. It was delivered to the wrong address and the person who accepted the delivery was not me but the delivery boy did not event ask for any other contact detail or id. Check the delivery run sheet I have attached (number 6), all that is shown in the initial of the person.

In a nutshell, the parcel was forwarded to the wrong area and then sent out to an address that does not even exist in that area and signed by a person with just the letters KPR.