The Professional Couriers — parcel booked to my office address as they are not ready to delivery to my address and returned it saying no person found

Address:	Bangalore, Karnataka, 560100
Website:	www.tpcindia.com

I wanted to bring this for your notice, about the parcel booked for me on 24th from kerala to electronic city, bengaluru, karnataka 560100.

Tracking id: mlm 35145840

I have not received any call from the concerned person regarding the parcel for me on 26th dec 2018, but in the portal, i can see the parcel has arrived at electronic city also the status as no such person in given address,

Second day 27th i received a call from the person name: yellapa contact no [protected] belong to electronic city branch, called me were as i was in meeting unable to pick his call and later, i called him back updating my name & details, then he asked me, where are you now, i said i was in the same address when he said that he came to office address but i didn’t pick the call so he left the place which is not a truth as he didn’t come to my address itself, ok maybe he might come to the address i didn’t want to argue about that, the way he spoke is really unappreciated and not at all okay, then he asked me to collect it from the branch office i said ok fine for it.

When i reached branch office electronic city, bengaluru they said the parcel was sent back as saying no such person in the address, my concern is why are they sending the parcel back were as i have said to him, that i will come and collect it from the office it makes feel bad about the entire brand,

Attached the documents for the ref below.