The Professional Couriers — parcel has been on hold for more than 20 days

Address:

Flat no 402, Sarang parkway apartment, WOC Road, Dhobi Ghat junction, opposite variyar bakery, Rajaji Nagar, 560010

I am the consignee and I did not see any update on the page post August 1st 2019. Tried all their customer care numbers but no one answers. Wrote an email and got one response saying there is no consignee address. But I seriously wonder how the parcel was accepted and reached from Mumbai to Bangalore when there is no address according to them! I am writing emails but no response again. Such Cold behavior and unprofessional business ethics.