The Professional Couriers — parcel is missing

Address:500037

Have to receive parcel from mumbai to hyderabad through professional courier,
This is my tracking id vpl[protected]
The parcel have reached the near location of receiver. But the parcel haven't received for 3 days still i can see the status that the parcel is in the particular office.
When i called to that office they said that they will deliver with in two days...
Waited for more 2 days still not received... Again next day called to the office and she said the parcel has lost...

My question is 'if the tracking status is updated based on bar code then how the package will get lost'?

That too they conveyed very carelessly... And said they are not responsible for it... How come when the courier office received the goods by scanning and updating the status and it got lost...

Now i am getting a doubt whether the employee itself taken the parcel and saying it got lost...

This is not good thing to do...

Then who is responsible for the issue...
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Comments

I had courier my parcel by Air to Somes Das "Sai creation"
Bhiwari Alwar Rajasthan on 28th jully.
But till my party not received the parcel.
Very shameful, such a small parcel could not reach the destination
in four days.
you have charged 500/- for four pieces of shirt
Our AwB no.PRO7164299

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