The Professional Couriers — parcel missing or not delivered yet.

I sent a parcel from trivandrum on 26th feb 2020 to punjab, its been 14 days and still not yet got the parcel. When tried to track the parcel its still showing despatched to trivadrum, when it should have been reached in 3 days. The customer service is still saying we will find it out. The parcel contains my mobile phone 30, 000. The tracking id is pro10365396
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Renewal pack despatched by AWB No.NDA[protected] on 21 Jan. 2020 has not been received sofar.

It was sent by CPP, India (Card Protection Plan) and got an SMS on 2.1.20 from them.

Please investigate and arrange to deliver.
Dear Customer,

We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

Regards
CPP Team

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