The Professional Couriers — parcel which they don't deliver to me showing the status as already delivered in the website

Address:

Marathahalli, Bangalor, Bangalore, Karnataka

Parcel no: mta[protected]
I supposed to get a parcel which booked on august 3rd through professional couriers, i was checking the status in the website everyday, it was showing the update till august 10th only in the website on august 13th also, so i tried to call the customer care then they told me it reached to bangalore-marathahalli and they gave me marathahalli customer care number, but it was always ringing and nobody answered the call, this is the number which i contacted in marathahalli professional courier contact number: [protected], till 12pm on august 13th it was showing in transit only, then nearly @1.15 i checked the website then it wa showing already delivered with an authorized signature, but i was at home complete day on august 13th and no person came to deliver the parcel and i dint get even a single call also from any delivery person, then i did chat in wats app with that number which i mentioned as marathahalli customer care, i informed them the situation, then he replied saying that it is showing already delivered, then i told him i dint get any delivery, then he forwarded 1 person's contact number to contact him, this his name & contact numver-muniraj-[protected], then i called to that person and he was telling he gave the parcel to somebody else and he is not clear to whom he delivered, he was telling may be he gave it to security, but we dont have any security in our building, then he told me @4pm he will come and check but he dint come, i have all the proofs which can show i was trying to trace the parcel and was trying to contact customer acre regarding this.