[Resolved]  The Professional Couriers — Poor service and unethical practices

Address:	560037
Website:	www.tpcglobe.hk/services.aspx

Hello Courier Service Team,

I am writing to inform you that I am very disappointed with your service regarding the delivery of my package with ref number - HHR1314202. The line of business you deal with is service based, being in service oriented business it is not acceptable to have the poorest kind of service, the way you are providing.
Here are my points, and I will make sure this reaches the maximum possible level if it's not taken care of in next 24 hours:
- poor tracking system - the status of my packing, after being communicated is urgent has been in same status - in transit.
- The time required for delivering the package from the package pick up point to drop point is 5 hours, considering the buffer time, the package should be delivered within 30 hours. However, the package remains undelivered after 4 days.
- The package contains important documents, and due to your negligence and poor service I am missing out on reimbursement of the money that was dependent on this. I am stating this to tell you I will submit this complaint to consumer court and request for compensation from your company if the concerned company does not agree to refund the amount due to late submission.
- it is your responsibility to communicate status and follow up. However, I had to do continuous follow ups and make many calls from my side, many of which were not even picked by your customer care executives.

- After raising complaint, I was re requested for address twice, and when I requested to follow up and provide status on the date and time the package will reach, I was carelessly told it should reach by next day and when asked for the exact time and re-tracing of the exact place of package no communication was provided and your executive was least bothered to answer and just hung up on that question.

You are very irresponsible in handing the service as well as the complaints. If you cannot provide a service or take responsibility atleast deny the fact before taking up the request as it would save lot of time and money for both you and me.