The Professional Couriers — product not received

Address:18/71, Lakshmi devi nagar, Near agarwal eye hospital, hosur, 635109

Last month i have to receive an courier from tanjur temple to my residence in hosur, the tracking no : tnj1586205, but the same is not received, when i checked it in the portal is shows "door closed". I even went to hosur professional courier office and they reverted saying come tomorrow, but still i am getting the same answer, not the item. The complaint also been raised : crm313640, but till now no action has been taken.
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I had a courier by others to guntur and the agent of professional services is doesn't intimate about courier is it guntur and with out my permission the courier should be returned to hyderabad with any attempt to deliver my courier. I want my courier back to entered address with in required days. Thanq.
Tarun Veeramachaneni 's reply, Dec 21, 2019
I want my parcel right back with in required working days
I need to receive courier from Bangalore to hyderabad on urgent basis, but i did not receive even after one week.

When i contacted the service, they are very casual and they dont have proper idea why it got delayed.

When I contacted delivery boy with great difficulty, he asked me to collectvfrom the office insted of giveing door delivery.

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