The Professional Couriers — Product refused to deliver

My tracking number is TRZ[protected]. It was sent to Thiruvarur from Trichy on 25-06-21, the status said it was despatched till the next 3 days. I called and asked they informed me that they cant deliver and we need to collect it. Even it is allowed during the time they refused and did not inform me till I call and asked them. My package is still with them. I need it to deliver to my concerned address.