The Professional Couriers — product undelivered. no update in status

Consignment number : vpl[protected]
There is no status of the parcel since a week, when we call the courier office they are not answering properly customer is shouting at me as her parcel is getting delayed because of irresponsible courier service.
This is disturbing my online business.
Online business fully depends on courier service only, if they are not responsible how can we do this business.
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Comments

I had purchased from surat. They dispatch the items on 09.01.2020 through professional courier. The courier reached in trichy on 11.01.2020.but now a day im not receive my parcel. Trichy courier service send the parcel to karur prof on 19.01.2020.i calling to karur office but they said we r not receive your courier.

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    The Professional Couriers Phone
    +91 93 1361 1083
    +91 22 2781 3309
    The Professional Couriers Address
    No.1203/A, Bhumiraj Costarica, Plot No. 1 & 2, Sector 18, Sanpada, Navi Mumbai, Maharashtra, India - 400705
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