The Professional Couriers — refund on undelivered as well as burnt desktop machines during transition (reference: thn[protected], thn[protected]

Address:

Thane, Maharashtra, 400604

On [17-oct-2017], we handed over the above consignment to professional courier's delivery person to deliver 2 desktop machines to our delhi office. The consignment has not yet delivered; moreover after doing the rigorous follow up since 17th oct 2017 with their customer care officers i was intimated that the entire loaded container got exploded during transition and all the goods got burnt.

I am attaching a copy of that correspondence with the necessary screenshots confirming the damaged/burnt machines for your convenience.

I am within my rights to request a refund for the burnt product. I would like to receive a full refund of the product purchase price. Attaching an image of my cheque leaf containing my account details to remit the entire amount to my account asap.

Let me also highlight that this phenomena has already resulted into considerable amount of business loss; hence imperative to mention that a speedy resolution will help us to prevent further losses as we’ve to buy new desktops at the earliest.

Looking forward to your prompt action & will expect you to refund me the full purchase price of [inr 88015.4].

For anything important, please reach out to me @ [protected]