The Professional Couriers — Refusing home Delivery when requested

Address:

Guruvayoor hub

I have booked a parcel for my client last day ago. The package has reached the hub and the guy called my client to come to the hub and collect the parcel. She has requested him to deliver it to her house, he refused and rudely replied. Even i called him to convince to deliver the parcel he was being so arrogent and hanged up the phone