The Professional Couriers — regarding delivery of a parcel

Address:560092
Website:Professional courier

My friend had dispatched a parcel from Madurai on 9th of May to destination Bangalore Sahakaranagar. And according to the track details it has reached Bangalore from Madurai on 10th of May Byatrayanapuraa on 10May. There's a 2 km of distance from Byatrayanapura to Sahakaranagar but the parcel not delivered yet. it's 14 May and still not received when called the concerned person he is responding arrogantly.
I'm attaching the name and number of the concerned person who is supposed to be delivering but did not due to his laziness.
My consignment no. IXM 45297267
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