The Professional Couriers — returning of the courier without intimation

Address:

Kodagu, Karnataka, 571234

Team,

There was a health insurance policy which was sent from the concerned department to my home address in kushalnagar -571234 (Coorg), karnataka.
However, once the document has arrived the office they had called me and i informed to deliver them to my home which is around 1 km from the office. The lady who called me informed that they do not have service which is hardly 1 km.
But, i told her that i will come and collect the document and i was not able to go that day.

Despite me telling, without my intimation those people sent the courier back stating the address was not sufficient.

I have additional proof's for the address to specify it is correct and this is pure lazyness or ignorance. This is not the first time.

I am planning to raise a complaint in the consumer forum in bangalore.

Any advices or suggestions to resolve and provide a hassel free service would be welcomed.

Thanks & regards,
Yeshwanth achaiah