The Professional Couriers — Staff misbehavior

I gave a courier to professional courier office, Court Street branch, Tiruppur - 641601 on 29/04/2022 to deliver it to Ahmedabad. My courier is still undelivered so I called Tiruppur office for help. A lady picked up the call and she started screaming at me. She didn't even listen to my problem and told me not to call again. My courier is very urgent which is to be delivered to Ahmedabad. As a customer I called for help to tiruppur office. She didn't give me Ahmedabad office number and location also. I am very upset by such kind of behaviour. The lady was extremely rude. Please take some action for such staff who cannot solve customer queries and is extremely rude.