The Professional Couriers — The delivery timing and lack of communication

Address:

Tiruchirappalli, Tamil Nadu, 620009

Sir/ Madam,
My parcel tracking id IDR[protected] is suppose to be delivered on 23rd february 2017 and the resson for delay is incomprehensible to me. The parcel is coming from Indore, M.P. to Tiruchirappallli, Tamil Nadu. Firstly, the Karumandapam office of Professional couriers gave me a delivery boy's number to contact him for the said delivery and the boy said that he will deliver it today first thing in the morning which he failed to do and then i called him again to which the reply came that the parcel will be delivered in half an hour which also didn't happen. Now I contacted the office and no hey said it will be delivered tomorrow. So my parcel is reaching 3 days after its in the same city! and secondly, none of the office member know English, which is difficult because not all o[censored]s here know Tamil. And this problem i have faced twice.