The Professional Couriers — The ID Card I applied for did not reach me from NSDL

I am from Bangalore. I applied for a correction in my ID Card on 15th December 2021. The NSDL states that my ID Card was dispatched on 24th December 2021 and delivered on 27th December 2021. But I did not receive it. I inquired Bangalore Mission Road Professional Couriers in person and they say that they did not receive it either. The content is still in transit status. It been more than a month. How long would the ID Card be in Transit status only. My tracking id is: VPL[protected]