The Professional Couriers — Theft of items 2 times in 2 weeks

I have been ordering Chips from Palakkad Kerela to bangalore through professional courier. Last week I ordered(30th October 2020) and it took almost 4 days to get it delivered(delivered on 9th Novemeber 2020). to my Surpirse i found 750 gms of chips(3 packets) stolen. I did complain and didn't get a proper response from professional.

First package PGT3544743 booked on October 30th and delivered on 2nd November. 3 packets of 250 gms was stolen

Second package PGT3545449 ordered on 5th November and delivered on 9th November 2020. Once again 3 packets of 250 gms each was stolen and with packs tampered. there is no proper response from professional .

Whenever we call they say van problem, it is lying in office will be delivered soon. they also lie stating it is out for delivery but gets delivered after two days.

My address is No 32, 3rd cross, vallabha nagar vasanthapura main road, bangalore -560062. It comes under Yelachanahalli bangalore south.

I am also attaching the video proof for what was booked and what was delivered.