The Professional Couriers — They are delivering the courier after making call ask us to pickup from

Five days before my friend courier to me my Consignment number : MAA[protected] from chennai to chokkampatti, in portal tracking it out for delivery by 13:51 PM and called customer care and get local professional courier office number, Around 5PM myself called that office they ask me to come and collect the consignment, in track it out for delivery then how come its in office for that they answer lethargically, this is not first time, when ever the courier coming in professional courier they are doing like this. this is 4th experience for me ask us to come and collect. If we raise complaint also they are not giving the complaint number. portal register complaint also not working after filling everything it asking few details missing, but not showing what is the error.