The Professional Couriers — very bad response to customers, providing untrue informations, non-delivery of courier

Address:

Tiruvannamalai, Tamil Nadu, 606603

I received a courier with consignment no:blr[protected] from bangalore. They didnot even called me and bothered to ask where i am located. They send me a message stating that i live in a area of no service.
In the evening they called me to come and collect the courier since it is no service area.
For the past one year i stay in this area which is very near to a famous resort. It is very easy to find my house since i stay near the resort.
When i queswtioned about no service area the woman who spoke to me gave the phone to the another lady called sangeetha. Both of them responded in very irresponsible way, coerced me and told me that they would send back the courier.
Having used professional couriers for many many years i am very disappointed. I have experienced this only in tiruvannamalai branch.
Why do they lie to me that this is not service area? Kindly answer me. I am feeling very disapppointed with your staffs. They spoke to me very impolitely.